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JOB POSITION:  Administrative Assistant & Customer Service Support


LOCATION:  Stratford, CT



The Strategies Group, LLC is looking for an energetic, teachable, detail-oriented Administrative Assistant & Customer Service Support person who will be responsible for helping us implement Health Insurance solutions for multi-cultural Individuals and Organizations.  This role requires compassion, a strong work ethic, the ability to connect and engage with our clients and staff, and have a strong technology and software usage skill set.  Training and resources will be provided.  Employment contingent upon successful completion of professional reference checks and background investigation.


As we grow, so will you!  We are continually exploring new expansion opportunities. Paths for growth include:

  • Client Services & Support

  • Operations and Administration

  • Agents-in-Training


In this role your responsibilities will include, but not be limited to the following:

  • Shadow and train with the existing office team to learn the day-to-day workings of the office.

  • Administrative and Customer Support functions such as fielding in-bound and making out-bound calls, emailing, faxing, data entry into company’s online database, scanning and digitizing, client interface, scheduling, note-taking, running reports, etc.

  • Utilizing PCs, smart phones, software applications and databases appropriately.

  • Getting familiar with different types of insurance products and policies



  • Compassionate, friendly, and willing to assist others.

  • Experience in customer service environments such as Insurance, Call Centers, Banking, Retail.

  • Energetic communication skills – phone, email, and in-person

  • Proven experience and savviness in use of technology, software platforms and social media including a proficiency in the Microsoft suite (Outlook, Word, Excel, etc.)

  • Comfort working in a multi-cultural small office environment

  • Knowledge of Spanish and / or Portuguese a plus



The Strategies Group, LLC is a Stratford, CT based, independent health insurance agency.  We help Individuals and Groups navigate the complicated landscape of health insurance coverage and ancillary benefits, providing them with appropriate, cost-effective and customized solutions.  At the heart of our success is client compassion – we are laser-focused on helping them achieve peace of mind.  An Equal Opportunity Employer, we are active members of the Bridgeport Regional Business Council.



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